Frequently asked questions (FAQ)
We love to hear from you, please contact us if there is anything we can help you with or if there is anything you would like to tell us 🙂
We ship worldwide!
We instruct our elf knitters to ship within 2 business days. Please note; If we don’t have the product in stock, delivery time may be 3-4 weeks for the elf knitter to make it, plus shipping.
Our shipping and processing fees cover order processing, handling and packing the products as well as international shipping and delivery. Customers are responsible for the payment of the import duties and taxes of the destination country.
Shipping times depend on the shipping method you choose and your location. You will be given a specific delivery time frame during checkout that is based on your selected international destination and the shipping methods available.
Average delivery time via ship: 7 – 28 days (depending where in the world is being shipped)
Average delivery time via flight: 4 – 8 days
We hope you are warm and cozy by now with one of our elf products but if by some evil coincident, some trolls got their hands on your elven product and damaged it, we can refund your product within 30 days of purchasing, unfortunately we can’t offer you a refund or exchange after that period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info[at]alfapeysa.is and tell us what has gone wrong and details about the product, we will then advice you what the next steps will be.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
cm / inch
| Length to
||84 cm / 33.1 in||47 cm / 18.5 in||40 cm / 15.7 in|
|Small||89 cm / 35.0 in||48 cm / 18.9 in||42 cm / 16.5 in|
|Medium||94 cm / 37.0 in||49 cm / 19.3 in||44 cm / 17.3 in|
|Large||98 cm / 38.6 in||50 cm / 19.7 in||45 cm / 17.7 in|
|XLarge||103 cm / 40.6 in||51 cm / 20.1 in||46 cm / 18.1 in|
Care of your brand new Icelandic Wool product:
Handwash only. Use lukewarm water and mild soap or detergent. Soak the garment in suds for about 10 minutes, do not rub or wring. Rinse thoroughly in lukewarm water. Wrap in towels and squeeze out as much water as possible. Smooth the garment flat out on a dry towel and pull gently into shape.